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Customer Experience Retail Coordinator

Posted: 09/13/2022

The Customer Experience Retail Coordinator (CERC) will build relationships with Girl Scout volunteers and parents in their community, working to provide excellent customer service in person, over the phone and by email. The CERC will implement the day-to-day operations of the Girl Scouts of Texas Oklahoma Plains (GSTOP) and council shops located in Lubbock, including selling merchandise, monitoring, and evaluating inventory stock levels, and placing orders to ensure adequate merchandise supply is available. The CERC will also creatively and pro-actively work to meet the needs of customers via pop-up shops at programs, registration, and renewal support at membership events, and be a resource on all-things Girl Scouts. A portion of this role is daily use of Salesforce to maintain accurate customer records, complete detailed technical processes, and provide support to members. A desire to delight our customers is required. A faster-than-average pace will be the norm for this position. Detail work is a major focus of this position, and details need to be handled quickly, correctly, and efficiently.

This position must demonstrate and promote diversity, equity, inclusion, and racial justice as a priority of the team including an ongoing climate of courtesy, respect, and professionalism to all. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships.

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