The West Texas Home Builders Association (WTHBA) is seeking a highly organized and detail-oriented Director of Membership to join our team. This full-time in-person position is vital to the membership management of our organization, supporting its mission of serving members and providing value-based events opportunities for the membership as a whole.
Role Overview: Impact our company by applying generally accepted accounting principles with excellence and integrity and providing accurate and timely accounting procedures accomplished through teamwork, while maintaining a growth mindset.
Core Functions
Membership Management
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Develop and implement strategies to attract, recruit, and onboard new members.
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Maintain ongoing communication with current members to ensure satisfaction and engagement.
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Act as the primary point of contact for membership inquiries, resolving issues promptly.
Membership Data Management
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Maintain accurate and up-to-date records of member information using the association’s database system and NAHB’s WMS.
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Analyze membership data to identify trends, opportunities, and challenges.
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Generate regular membership reports for the CEO and Board of Directors, including trends in recruitment, retention, and demographics.
Membership Retention Efforts
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Design and execute initiatives to improve member retention rates, including renewal campaigns and personalized engagement efforts.
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Coordinate member feedback mechanisms (e.g., surveys, interviews) to assess satisfaction and identify areas for improvement.
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Collaborate with other departments to ensure member needs are integrated into association programming and offerings.
Membership Events Coordination
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Plan and execute member-focused events such as networking sessions, educational workshops, and appreciation activities.
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Partner with the events or marketing teams to promote attendance and engagement.
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Evaluate the success of membership events and implement improvements based on feedback.
Collaboration and Cross-Functional Support
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Work closely with marketing, communications, and program teams to align membership goals with broader association objectives.
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Contribute to the development of member-focused marketing materials, including newsletters, brochures, and social media content.
Other Duties as Assigned
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Support the executive leadership team with special projects related to the association's strategic goals.
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Stay informed about industry trends and best practices in membership management to bring innovative ideas to the association.
Compensation and Benefits
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Competitive salary, dependent upon experience.
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Comprehensive benefits package including but not limited to paid time off policy; Designated remote work days; Insurance package including health, vision, and dental insurance; Phone Stipend; Vehicle Stipend; and Retirement Match.
How to Apply
Candidates are encouraged to submit a cover letter, a list of references, and a resume to Victoria@wthba.com. Applications will be reviewed as received.
